Because We Care

At Simply Classic Gems, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Adjustments 

Bracelets are a set size Women 7 inches, Men 8 Inches and children 6 inches To request a size adjustment please  contact Simply Classic Gems by E-mail, text, or by simply message us here from our site.

About our Bracelets 

*Bracelets are made with stretchy elastic materials, are securely knotted and glued. *To prevent breakage, gently roll over the hand. Do not over stretch.

*To clean:

 .Gently wipe clean with warm water

*Adding essential oils:

 .Place diffusing jewelry on a towel and locate the diffusing stone (in most jewelry, black lava stone. If you need help locating it please contact us to help you.)

  .Add one to two drops to your stone and let it sit for about 30 seconds.

 .Wipe off

 .Enjoy up to 24hrs

Repairs

Repairs If breakage occurs, collect all materials. Contact Simply Classic Gems to claim a repair. To be considered excepted for a free repair:

.Must have all original materials

.Must have a receipt

.Must be willing to provide shipping cost (It is recommended to consider track shipping, Simply Classic Gems is not responsible for lost/delayed mail through the provider you choose)

 *SAFETY WARNING* 

While the knot on children bracelets are very secure, it is made with small beads & parts. Parental supervision is always advised and recommended. By purchasing, you are agreeing to not hold Simply Classic Gems responsible for any incidents that may occur. Use your judgment

Gentle reminder

All the information on this website -Simply Classic Gems- is published in good faith and for general information purpose only.

Crystal therapy is not a substitute for medical care, physical or mental health treatment.

If you have concerns about your physical or mental health then you should immediately contact a qualified medical professional.

Return / Refund Policy

Last updated: February, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], or [an exchange]. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within [14] days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at Simplyclassicgems@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in packaging and include your proof of purchase / the return form provided / other, and mail your return to the address given in the return email

*Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Simply Classic Gems is not responsible for lost/delayed mail through the provider you choose

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [10] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be [returned] or [exchanged]:

• Marked as Clearance

Please Note

• Clearance items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Simplyclassicgems@gmail.com